Right of withdrawal

Full access runs for 12 months from the purchase date. Here we explain your right of withdrawal.

Your right of withdrawal

On a distance purchase of digital content you as a consumer have the right to withdraw within 14 days of the day the contract was concluded. You do not have to give a reason.

The important exception

The right of withdrawal does not apply to digital content supplied immediately, if you have expressly consented to supply beginning at once and at the same time acknowledged that you thereby lose the right of withdrawal.

Because Medborgarklar gives access to the whole material immediately after purchase, at checkout you meet a mandatory box that is not pre-ticked, worded like this:

I have read and accept the terms and the privacy policy, and I expressly request that access to the content begins immediately. I understand that I thereby lose my right of withdrawal once the content has been supplied in full.

If you tick the box, your access starts immediately and the right of withdrawal ends once the content has been supplied in full. If you do not tick it, the purchase cannot go ahead: no payment is started and no contract is concluded. We record the wording you accepted, its version and the time, and provide them to you on request.

How to withdraw from a purchase

Send a clear statement to hej@medborgarklar.com. You may use the form below, but you do not have to. We confirm receipt without delay and refund the amount using the same means of payment you used, no later than 14 days after we receive your notice.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

Download the form as a text file

Last updated: 8 October 2026.